After Sales Services and Troubleshooting

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Pioneers at after sales services. We are the preferred choice of brand by residential developers for submersible water pumps and pressure pumps. Our prompt One day resolution service makes us the best in the industry. 

Unlike mainstream brands which require you to go through a tedious process just to register a simple complain, we register your complain with a simple phone call or you can WhatsApp us on our helpline number.Our expert staff is trained to handle all of your questions and issues, providing you with the answers and information you require swiftly and efficiently.

For any complaints call or leave a WhatsApp message with your address and contact details on +919310103661.

Service Centre Working Hours:

Monday -       CLOSED

Tuesday -       10:30am--6:30pm

Wednesday - 10:30am--6:30pm

Thursday -     10:30am--6:30pm

Friday -           10:30am--6:30pm

Saturday -      10:30am--6:30pm

Sunday -         10:30am--6:30pm

A one-year limited warranty is provided, during which if there is a problem with the product, prompt service is provided; in the case of minor concerns, onsite repair is also provided. We have highly skilled professionals who thoroughly inspect the pump to ensure that no future problems emerge. We have a fully equipped service station where we strive to handle issues with as little downtime as possible. DEW Pumps' primary focus is on our clients. We understand how critical it is to receive accurate and timely order information, which is why we have a dedicated Customer Service Team available to assist you. 

No job is flawless. All machinery has the potential to break down and have issues. Here's how to fix the most typical problems that arise with pumps and pump machinery. 

1. The most basic issues are related to power supply.Check if the pump is connected properly to the power source. Checking the MCB is a good idea since the pump may occasionally cease working if there is a severe voltage fluctuation.
2. For our submersible pumps, please ensure that the float is free to move as the level of water increases or decreases. Any hinderance in the movement of the float can cause problem in the operation of the pump.
3. Always make sure that there is adequate water in the water tank that feed the water pumps to prevent the motor from running dry.
4. For our pressure pumps series, please ensure that the pump unit is covered by a shed or an enclosure to prevent water from entering the motor.